Help for magnetbyMail
If you have general questions about our products and services, this could be the page for you.
But if you have specific questions about mailing, artwork or about us, check these additional pages for more info:
- answers to frequently asked questions
- about us
- preparing artwork for your order
- mailing your postcards
- Customer service
- Whether you need product and shipping information or just have general questions, our customer service representatives can help. Either e-mail us or call directly: 1.800.233.6690. Our office is open open Monday thru Friday 9:00am to 5:00pm Eastern Time.
- Payment options
- You can request we charge your Visa, Mastercard, Discover or American Express. Otherwise, please send a check for the total (in US Dollars), including freight, to: Corporate Signatures, 700 Perry Hill Rd, Coventry, RI 02816. You may verify your total by calling us at 1.800.233.6690 or 401-385-3060.
- Prices are in U.S. Dollars
- Not much more to say about that...
- Color matching
- We print in full-color using CMYK process colors with professional-quality offset printing. Exact color matching is not available with CMYK printing, although we can approximate PMS colors using Pantone(R) Color Bridge technology, for an additional fee of $40 per color. Spot colors are not included in our standard prices.
- In most cases, we will ship the exact quantity ordered. However, we reserve the right to ship up to 5% over or under the quantity ordered; this quantity will be billed pro-rata.
- Shipping charges
- Web pricing does not include shipping charges. Magnets can be shipped in bulk to an address you provide, or mailed individually to a mailing list you provide. In either case, shipping or postage costs are additional. For bulk shipping, you can choose to provide us a Shipper Account#; a handling fee of $6.25 will be added to your order.
- Shipping timing
- Merchandise is Made to Order; please allow at least 10 working days production, after approval of a layout proof we provide you. If you need your merchandise for a certain date, please indicate this when placing your order.
- Merchandise is produced solely for those authorized to use the artwork provided to us. Customer authorizes us permission for use of their logo, or other protected visual property contained in their art.
- Merchandise is quality guaranteed by Corporate Signatures. If you are not satisfied with your order, please contact us at 1.800.233.6690.